WhatsApp

​

Feature Overview

​

Prerequisites

• A verified Twilio Account (Sign up here) with a provisioned phone number.
• A verified Facebook Business account (Learn more) and a verified WhatsApp Business Portfolio (How to verify your WhatsApp Business Account).

​

Creating a WhatsApp Agent via Twilio

1

Create a WhatsApp Sender via Twilio

1. Go to Twilio Console and click on the ‘Create New Sender’ button to begin the setup.

2. Follow all the necessary steps on Twilio’s end to complete the integration. Twilio has already documented the entire process, so you can refer to their official guides via this link: https://www.twilio.com/docs/whatsapp/self-sign-up

3. Once you have a verified WhatsApp Sender with the status set to Online, you can proceed to the next steps.

2

Create a New WhatsApp Integration

1. Go to https://agencii.ai/whatsapp/ and click on the ‘Connect WhatsApp’ button to begin the setup.
2. Enter your Agent details

3

Select or Create your Twilio Account

1. Select your Twilio account from the dashboard.

2. To add a new account, copy and paste your Account SID and Auth Token from the bottom of the Twilio dashboard.

3. (Optional) If you have a Subaccount, paste the Subaccount SID as well.
4. Click Create

4

Add your WhatsApp Sender SID

1. Find your WhatsApp Sender SID in the Twilio Console under Messaging → Senders → WhatsApp Senders, then copy it from the URL. Example: https://console.twilio.com/us1/develop/sms/senders/whatsapp-senders/details/XEXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

2. Add whatsapp sender on agencii

5

Finalize Integration

Copy each webhook integration URL and paste it into the Twilio WhatsApp Sender configuration profile, ensuring each URL is placed in the corresponding textbox.